Frequently Asked Questions

Everything you need to know about shopping with PokeBox.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size will fit me best?

Each product page includes a detailed size guide with measurements in both inches and centimeters. We recommend comparing these to your favorite existing garments for the perfect fit.

Which payment methods do you accept?

PokeBox accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your clothing materials sustainably sourced?

Quality and ethics are our priorities. We partner with manufacturers who prioritize organic cotton and recycled polyester to ensure our fashion is as kind to the planet as it is to your wardrobe.

Can I track my package after it has shipped?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.